Mookah is dedicated to keeping your details private.  Any information we collect in relation to you is kept strictly secured.

We are always happy to answer questions you may have regarding privacy, via email at customerservice@mookah.com.au

Mookah Privacy Policy.
Last updated: 24th January 2025

At Mookah, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines how we collect, use, and safeguard your data. By engaging with our website or services, you agree to the practices described herein.

1. Information We Collect

We may collect the following types of personal information:

• Contact Information: Name, email address, phone number, and postal address.

• Order Details: Information related to your purchases, including payment details and shipping preferences.

• Website Usage: Data about how you interact with our website, such as pages visited and items viewed.

• Marketing Preferences: Your preferences for receiving communications from us, including email and SMS.

2. How We Use Your Information

We use the information collected to:

• Fulfill and manage your orders.

• Send transactional communications, such as order confirmations and shipping updates.

• Provide personalised recommendations and improve your shopping experience.

• Send marketing communications, including promotional offers and event notifications, if you have opted in.

• Administer surveys, contests, or special promotions.

• Maintain the security and functionality of our website.

3. SMS Communications

Collection and Use of Phone Numbers:

If you provide your phone number, we may use it to send SMS communications, including:

• Order confirmations and updates.

• Promotional offers, discounts, and event notifications.

• Important alerts regarding your account or purchases.

Consent:

We require your explicit consent to send SMS communications. You can opt-in to SMS by providing your phone number during checkout, account registration, or through subscription pop-ups.

Third-Party Services:

We may use trusted third-party service providers to manage and send SMS communications. These providers are contractually obligated to protect your information and use it solely for the purposes specified by Mookah.

Opt-Out Option:

You can opt out of SMS communications at any time by replying "STOP" to any SMS message you receive from us or by contacting us directly. Opting out of promotional SMS will not affect transactional messages, such as order updates.

Data Security:

We take reasonable measures to ensure your phone number and other personal information are protected against unauthorised access or misuse.

4. Sharing Your Information

We do not sell or rent your personal information to third parties. However, we may share your data with:

• Service Providers: Companies that assist us with order fulfillment, payment processing, marketing, and communications.

• Legal Authorities: If required by law or to protect our rights and property.

5. Data Security

We implement a variety of security measures to maintain the safety of your personal information. This includes encrypted storage and secure transmission methods to prevent unauthorised access.

6. Your Rights

You have the right to:

• Access and update your personal information.

• Opt out of marketing communications.

• Request the deletion of your personal data.

To exercise your rights, please contact us at customerservice@mookah.com.au.

7. Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any updates will be posted on our website, and we encourage you to review this policy periodically.

8. Contact Us

Should you have any questions about our privacy practices or this Privacy Policy, or if you would like to exercise any of the rights available to you, please call 0491 752 210 or email us at customerservice@mookah.com.au or contact us at 11A'Beckett St, Inverloch, VIC, 3996, Australia.

 

Mobile Terms of Service

Mookah

Last updated: Jan. 27, 2025

The Mookah mobile message service (the "Service") is operated by Mookah (“Mookah”, “we”, or “us”). Your use of the Service constitutes your agreement to these terms and conditions (“Mobile Terms”). We may modify or cancel the Service or any of its features without notice. To the extent permitted by applicable law, we may also modify these Mobile Terms at any time and your continued use of the Service following the effective date of any such changes shall constitute your acceptance of such changes.

By consenting to Mookah’s SMS/text messaging service, you agree to receive recurring SMS/text messages from and on behalf of Mookah through your wireless provider to the mobile number you provided, even if your mobile number is registered on any state or federal Do Not Call list. Text messages may be sent using an automatic telephone dialing system or other technology. Promotional messages may include promotions, specials, and other marketing offers (e.g., cart reminders).

You understand that you do not have to sign up for this program in order to make any purchases, and your consent is not a condition of any purchase with Mookah. Your participation in this program is completely voluntary.

We do not charge for the Service, but you are responsible for all charges and fees associated with text messaging imposed by your wireless provider. Message frequency varies. Message and data rates may apply. Check your mobile plan and contact your wireless provider for details. You are solely responsible for all charges related to SMS/text messages, including charges from your wireless provider.

You may opt-out of the Service at any time. Text the single keyword command STOP to Mookah or click the unsubscribe link (where available) in any text message to cancel. You'll receive a one-time opt-out confirmation text message. No further messages will be sent to your mobile device, unless initiated by you. If you have subscribed to other Mookah mobile message programs and wish to cancel, except where applicable law requires otherwise, you will need to opt out separately from those programs by following the instructions provided in their respective mobile terms.

For Service support or assistance, text HELP to Mookah or email info@mookah.com.au.

We may change any short code or telephone number we use to operate the Service at any time and will notify you of these changes. You acknowledge that any messages, including any STOP or HELP requests, you send to a short code or telephone number we have changed may not be received and we will not be responsible for honoring requests made in such messages.

The wireless carriers supported by the Service are not liable for delayed or undelivered messages. You agree to provide us with a valid mobile number. If you get a new mobile number, you will need to sign up for the program with your new number.

To the extent permitted by applicable law, you agree that we will not be liable for failed, delayed, or misdirected delivery of any information sent through the Service, any errors in such information, and/or any action you may or may not take in reliance on the information or Service.

We respect your right to privacy. To see how we collect and use your personal information, please see our Privacy Notice.